Shanghai Pengpu Machine Building Plant Co., Ltd.

Telephone:021-38584800

Address: 288 Canghai Road, Pudong New District, Shanghai

Web:http://www.sppmbp.com/

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Hotline
+86-021-56656419
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Sales
+86-021-56654667
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Service Promise

Customer Center >  Customer Center >  Service Promise

Service Promise

Product repair service to return circumference:
1. The warranty period for 2 years operation or machine 3000 hours (first to prevail) parts:
Door frame, balance beam and headstock (except grille), left panel, turn.

2. The warranty period for six months or a machine to run 600 hours of parts (first to prevail) :
Push the knife plate, around the top push rod, roller, guide wheel, chain wheel, crawler board assembly.

3. The warranty period for three months or machine running 300 hours of parts (first to prevail) :
Electrical components such as: become warped plate switch, wiper assembly, start the motor, generator, electric fan, heater, instrumentation, sensors, etc.
Form a complete set of hardware such as door locks, lock, window lock and rubber parts, etc.

4. Acceptance confirmation, later don't warranty parts:
Fragile parts: bridge, all lights, instrument glass doors, Windows, etc. Quick-wear part: sprocket, knife Angle, blade, tooth, sheath, brake belt, v-belt, etc. Other parts: fuse, accumulator, hydraulic oil, coolant, filter, etc.

5. Other parts warranty period for 1 year or machine to run 1500 hours (first to prevail).
In the product within the period of guarantee, our sales service system will provide you with the following services free of charge.

Five times the regular service:
A), zero hour service: service delivery, the customer is sent after the car service to the customer site to help users to debug, demonstration operation and maintenance of common sense and use procedures, scope of warranty service, and reminding customers actively preparing for the relevant goods and materials to prepare for later maintenance.

B), 250 hours service: equipment operation after 250 hours, is the initial phase fault exposed, is also a critical period of maintenance for the first time. By the parties in a timely manner to contact, service personnel should be to the customer site, understand the status of the equipment operation, found that the problem to solve in time and guide, supervise and urge customers to maintenance.

C), 500 hours of service: equipment operation after 500 hours, is the peak of fault exposed, was a key period of the second maintenance. By the parties in a timely manner to contact, service personnel should be to the scene of the guest user, understand the status of the equipment operation, found that the problem to solve in time and guide, supervise and urge customers to maintenance.

D), 1000 hours of service: equipment running 1000 hours, the equipment is running smoothly, but likely big failure or quality problem, the service personnel should be checked carefully, find the problems in time, to understand the status of the equipment operation.
E), the bartender check: before the warranty for the last time tracking service. Do a good job in the last time tracking service, and advice or help customers purchasing common or vulnerable parts.

The guarantee period of troubleshooting services:
During the guarantee period equipment customers that cannot be ruled out by the fault occurs, can inform sales service system, our sales service system will with the fastest speed field troubleshooting services. But the cause of the failure if not manufacturer's promises in the guarantee of quality guarantee, they needed to rule out the failure parts and repair, shall be borne by the customer.